About response time
We are responding within 1 week to any messages. Please check your spam folder and re-contact us if by any chances you don’t receive a reply. Please also make sure if your e-mail address is correct.
When sending your message through the form, You will receive an automatic message from TOKYO GUITARS. In case you don’t receive an automatic message even though the e-mail address was correct, Please try with other e-mail address or You can also contact us via Official SNS.
About your past orders
Please refer your order number.
Please refer the model name.
Sending e-mail directly
You can also send an e-mail without using the form.