[Important] The new order reception is temporary stopped due to the delay of packing materials and instrument parts supply. Planning to recover in the end of June.
Official Store of TOKYO GUITARS. Shipping Worldwide!

The official store of TOKYO GUITARS. Selling unique Guitars and Basses, Parts. You can also realize your ideal model by Custom Order. Mainly selling the products through online, Shipping worldwide. The existing store is also located in Tokyo, Kodaira city.

楽器製造におけるポリシー

どのモデルにも搭載するパーツを統一することで、低価格ながらも楽器品質の安定性を確保しています。全ての楽器を品質チェック工程にて、製造中の破損の有無、電気系統の最終確認、演奏の際の安全性の確認を行っております。

価格と品質のバランス

TOKYO GUITARSプロデュースの楽器は製造後の清掃・調整工程の省略、様々なモデルに同じ部品を使用することで安価での提供が実現されております。ハイエンド楽器ではないこと、塗装や細部に若干の粗さがあること、ご自身または稀にリペアショップでの調整が必要になる場合があること予めご了承ください。クオリティに限界はありますが色々なモデルが欲しい、他では見かけないようなユニークな楽器を愛機にしたいなどのご要望にお応えできるよう最大限の努力を尽くしております。

カスタムオーダー

お客様のアイディアの実現をサポートするべくカスタムオーダーについても限界での最安値でお請けしております。お好きな塗装への変更、ピックガードやスイッチ類などの色の変更などが可能です。カスタム例
【カスタムオーダーの流れ】
(1)楽器とカスタムを併せてご注文 → (2)ご注文確定・お支払い → (3)製造(2~3カ月程度)・お届け
※ご不明な点はお気軽にお問い合わせください。
※カスタムカテゴリにない項目は受け付けておりません。

実店舗

TOKYO GUITARSはショーケースとして実店舗を東京都小平市に設置しています。オンラインストアにて販売している楽器を実際に見て試奏していただくことも可能です。営業日については月1日程度不定期の為、FacebookやTwitterの定期告知をご確認ください。

デモ動画の公開

写真だけではわからない楽器の音や実際の外見などを可能な限りお伝えする為、積極的に動画を公開しています。気になる楽器のデモ演奏動画など公式SNSやお問い合わせページからお気軽にお尋ねください。公開済みの動画はこちらにてご確認いただけます。


PAYMENT METHODS

Payment Method Note
Credit Card VISA, Mastercard, AMERICAN EXPRESS, DISCOVER, JCB, Diners
Paypal Pay via Paypal Account
Bank Direct Pay within 4 days after placing an order. (Applicable to Japanese Bank only)


SHIPPING COST

Continents North America South America Europe Asia Africa
Shipping Cost 50US$ 50US$ 50US$ 50US$ 50US$
Shipping Methods EMS EMS EMS EMS EMS
Countries Antigua and Barbuda, Bahamas, Barbados, Belize, Canada, Costa Rica, Cuba, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Panama, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Trinidad and Tobago, United States Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City Afghanistan, Bahrain, Bangladesh, Bhutan, Brunei, Burma (Myanmar), Cambodia, China, East Timor, India, Indonesia, Iran, Iraq, Israel, Japan, Jordan, Kazakhstan, Korea, North, Korea, South, Kuwait, Kyrgyzstan, Laos, Lebanon, Malaysia, Maldives, Mongolia, Nepal, Oman, Pakistan, Philippines, Qatar, Russian Federation, Saudi Arabia, Singapore, Sri Lanka, Syria, Tajikistan, Thailand, Turkey, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen Algeria, Angola, Benin, Botswana, Burkina, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo, Republic of the Congo, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Ivory Coast, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Swaziland, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe

*For continents and countries not on the list, shipping cost of North America will be applied.


Frequently Asked Questions (FAQ)

質問 答え
TOKYO GUITARSとは何ですか? 主にオンライン販売を主体とする楽器店です。独自のモデルを多く取り扱い、カスタムオーダーも受け付けております。通常の楽器店は調整を行ってから楽器を販売していますが、TOKYO GUITARSでは未調整のまま販売することでお求めやすい価格を実現しております。
発送方法は何ですか? TOKYO GUITARS 東京拠点からクロネコヤマト便で発送されます。日本国外へのお届けの場合はEMSで発送されます。(状況によって変わる場合がございます。)
送料はいくらですか? こちらをご確認ください。
楽器(部品・本体)や商品の生産国はどこですか? 楽器や年式によっても製造コストの都合で都度変化致しますが、韓国・中国・台湾・日本にて製造されております。
楽器の材質(木材)は何ですか? 商品ページ毎に記載しておりますが、時期などによっても採用する材料が変わる為、あくまで参考情報となります。ご興味をお持ちいただいたモデルについて正確な情報をお求めの場合はお気軽にお問い合わせください。
楽器スペックの「基本色」とは何ですか? 比較的、製造量の多いカラーを基本色として設定しています。ほとんどの楽器へウッデンナチュラル・サンバースト・ソリッドブラックが含まれており、それ以上のカラーについてはモデルによって差異があります。基本色以外での受注製造につきましてはカスタムカラーオプション料金を頂戴しております。
楽器の名前やモデル番号はどのように決められていますか? TOKYO GUITARSでは多岐に渡る仕様のモデルを製造しております。その為、各楽器に固有名詞を付与することはあえてせず、製造時のモデル区別の為に番号を付与し、それを呼称としている形となります。
楽器の写真をさらに見ることは可能ですか? ご興味がある楽器のモデル番号をお知らせいただければ個別に追加写真を撮りメールにてお送りさせていただきます。また、ご希望の箇所を重点的に撮ることも可能ですのでお気軽にお問い合わせください。
ロゴもカスタムオーダーできますか? ロゴについてはTOKYO GUITARSメタルステッカーを楽器に貼り付けさせていただくのみとなり、その他の対応は一切お請けしておりません。また、TOKYO GUITARSのロゴを外した楽器等につきましてはリペアやアフターサービスの対象外となります。
本家のモデルと仕様や形が違いますが? TOKYO GUITARSでは独自のモデルのほか、有名な楽器をインスパイアしたモデルも多数発表しておりますが、第一次発表元が最大の恩恵を享受するべきであると考えております。その為、詳細な仕様や寸法までは模倣しておりません。インスパイアモデルにおきましてもTOKYO GUITARSの「素直な出音」を持つ楽器を目指しています。
値引きは可能ですか? 最初から最安値で販売している為、値引きは行っておりません。
返品・返金はできますか? 大変恐縮でございますがお客様都合での返品・返金はお受けしておりません。
届いた注文品が破損していました。 ご注文品の到着日から3日間以内に破損や不良が確認された場合はTOKYO GUITARSへ不良品をご返送いただき、修理または代替品を再度お届けしての対応となります。代替品がない場合は返金対応となります。返送等に係る全ての諸費用はTOKYO GUITARS負担となります。
TOKYO GUITARS公式販売ウェブサイトとその他の場所での購入に違いはありますか? TOKYO GUITARSでは常に新しい楽器やサービスなどを導入しており、都度、既にご購入いただいたお客様へ不利益がでないようアフターサービスをさせていただくことがございますが、TOKYO GUITARS公式販売ウェブサイトにて正規にご購入いただいたお客様のみが対象となっております。
リペア依頼などは可能ですか? 他社の楽器のリペアにつきましてはお断りしております。リペア専門店ではない為、相場より高めの料金となりますがTOKYO GUITARSの楽器につきましてはリペアを受け入れしております。詳しくはお問い合わせください。
公式SNSはありますか? 以下の通りです。SNS経由でのお問い合わせやご質問なども受け付けております。
Facebook
Twitter
Instagram
Youtube


NOTATION BASED ON THE SPECIFIED COMMERCIAL TRANSACTION ACT

Title Details
Company Name TOKYO GUITARS
Address 2-25-5 Ogawanishimachi, Kodairashi, Tokyo, Japan (ZIP:1870035)
Representative Makoto Takahashi
Contact Refer here.
Fee The fee is indicated each classification.
Displaying Currency Format US$ (Payable in any currency)
Other expenses Shipping cost.
(Consumption tax is levied if shipping to Japan)
Shipping schedule We will ship within 3 business days after the order.
Backorder and Customized Products will be shipped when finished the production.
Payment methods Refer here.
Cancellation of orders Refer here.
Returns, Refunds Refer here.
Cost regarding refund Buyers will absorb the cost except for a damage or defective product.

*Due to law regarding merchandise in Japan, this notification is obligated.


TERMS & CONDITIONS

OVERVIEW
This website is operated by TOKYO GUITARS. Throughout the site, the terms “we”, “us” and “our” refer to TOKYO GUITARS. TOKYO GUITARS offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

If you believe your copyright-protected work was posted on this website without authorization, you may submit a copyright infringement notification to us requesting for removal of the content. via contact form.

SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve transmissions over various networks, and it changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – TRANSLATIONS
When displaying the website with language other than English, every page including this terms and conditions will be the translation of English version.
When updating of the English website or expression difference between languages occurs, contents of both English and other language will be applied, but the contents of English version will be prioritized.

In addition, TOKYO GUITARS does not guarantee the accuracy of any translation.

SECTION 4 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 5 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 6 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Returns & Refunds Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 7 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 8 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 9 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 10 – USER COMMENTS, REVIEWS AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation to maintain any comments in confidence, to pay compensation for any comments, to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
We take no responsibility and assume no liability for any comments posted by you or any third-party.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(1) for any unlawful purpose.
(2) to solicit others to perform or participate in any unlawful acts.
(3) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances.
(4) to infringe upon or violate our intellectual property rights or the intellectual property rights of others.
(5) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
(6) to submit false or misleading information.
(7) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet.
(8) to collect or track the personal information of others.
(9) to spam, phish, pharm, pretext, spider, crawl, or scrape.
(10) for any obscene or immoral purpose.
(11) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall TOKYO GUITARS, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless TOKYO GUITARS and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW AND JURISDICTION
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Japan.

Additionally, unless otherwise specified, the Tokyo District Court has exclusive first instance jurisdiction for all disputes arising regarding this Website.

SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CUSTOM HOUSE
It is the customer’s responsibility to be aware of and be responsible for all customs when shipping internationally.

Some international deliveries may be subject to customs, legal and regulatory restrictions. To comply with local legislation, you or the recipient may be required to pay additional taxes, fees, levies, or import duty on TOKYO GUITARS purchases.

You are responsible for checking import thresholds or duties for your delivery address before placing an order. It is your responsibility to ensure any products you order comply with all laws and regulations of the destination country or region.


SECTION 21 – RETURNS & REFUNDS POLICY
We do not accept refund or exchange of products sold.
However, when the damage is at TOKYO GUITARS’ responsibility, we will accept the refund. For the case, we request you to notify us within a week from product’s arrival with your order number. After confirmation of the fact, TOKYO GUITARS will exchange or if it’s not possible, will fully refund your money to your bank account. TOKYO GUITARS will carry the shipping cost for the matter.


SECTION 22 – CANCELLATION OF ORDERS
You can cancel your order within 24 hours from your “order confirmation” by notifying order number to TOKYO GUITARS.
“Order confirmation” is completed when you click order request or order confirmation button on the website.
However, please be reminded that even within 24 hours from “order confirmation”, for below cases, you cannot cancel the order.
1. When ordered product includes back-order products.
2. When TOKYO GUITARS has already started shipping the product.
Although we endeavour to complete the whole process on back-order products within 2 or 3 months, Delay might be occurred in any reasons. Customers are able to apply for the cancellation and the full refund for any non-delivered products 5 months after placing order.

SECTION 23 – PRIVACY POLICY
WHAT DO WE DO WITH YOUR INFORMATION

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing : With your permission, we may send you emails about our store, new products and other updates.

CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us.

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

STORE

Your data is stored through XSERVER Inc’s data storage, databases and the general XSERVER application. They store your data on a secure server behind a firewall.

PAYMENT

If you choose a direct payment gateway to complete your purchase, then Stripe stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Stripe’s Terms of Service or Privacy Statement.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

SECTION 24 – COOKIES POLICY
Our website uses cookies on TOKYO GUITARS. By using the Service, you consent to the use of cookies.
Our cookies policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the service or a third-party to recognize you and make your next visit easier and the service more useful to you.
Cookies can be “persistent” or “session” cookies.

How TOKYO GUITARS uses cookies

When you use and access the service, we may place a number of cookies files in your web browser.
We use cookies for the following purposes: to enable certain functions of the service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioral advertising.

We use both session and persistent cookies on the service and we use different types of cookies to run the service:

– Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.
These cookies are essential to help our Website operate effectively and use features. This category of cookies cannot be disabled.

– Customer preference cookies
These cookies remember the preferences you indicated on our website (for example, your chosen language and currency). This makes your browsing experience simpler, easier and more personal to you.

– Third-party cookies
In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the service, deliver advertisements on and through the service, and so on.

What are your choices regarding cookies

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

SECTION 25 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at contact page.